Frequently Asked Questions

Q.If I place an order today, when can I expect to receive it?

A.All of our products are custom-made and production time averages from 3-10 business days, starting the business day after we receive your order. Shipping time takes another 1-5 business days. Most orders are received within 2 – 2 ½ weeks after the order is placed.

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Q.How do I pay for my order?

A.We accept all major credit cards – Visa, MasterCard, Discover, and American Express. If you prefer to pay using a check or money order, you can place your order selecting that payment option and mail your payment to the address provided. Once we receive your payment, your order will be transmitted to the factory so production can begin.

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Q.Will I have to pay tax on my order?

A.There is no sales tax except on orders shipping to a Texas address. If your order is shipping to a Texas address, there is an 8 ¼ % sales tax.

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Q.Do you charge for shipping my order?

A.Shipping is free unless your order contains an oversized item (94” wide or greater for horizontal blinds and 94” wide or long and greater for vertical blinds). The oversize fee is $70.00 and is a one-time charge per order; if your order contains several oversized items, you will pay the $70.00 charge only once.

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Q.If I pay for my order with a credit card, when will my card be charged?

A.Your credit card will charged at the time you submit your order. All of our products are custom-made to your order specifications so we require payment in full before production of your order begins.

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Q.Can I cancel or make changes to my order after it is placed?

A.Production of your order usually starts the first business day after we receive your order; we must be notified within 24 hours from the time the order was placed if you need to cancel or make changes.

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Q.Will I get an order confirmation?

A.When you place your order online, you will immediately receive an order confirmation by email.

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Q.Do you share my personal information with other companies?

A.Your information will be kept confidential and used only by us. We do not share our customers' information with any other companies.

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Q.Do you ship orders to Hawaii, Alaska or internationally?

A.No. We ship only to the 48 contiguous states area of the United States

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Q.Will you notify me when my order ships?

A.Yes, you will receive an email notification the day after your order ships along with the tracking information so you will know the estimated delivery date for your order.

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Q.Do you sell products other than the ones I see on your website?

A.All of the products we sell are featured on our website.

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Q.Can I get a catalog or brochure about your products?

A.All of our products are featured on our website so we do not have a printed catalog or brochure. However, we do offer free sample swatches of the products we sell to help you make a selection.

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Q.How do your products compare with the well-known national brands?

A.We sell only top quality products that are comparable to the national brands. Every product we offer is covered by both a 60-day satisfaction guarantee and a limited lifetime warranty.

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Q.Why do you recommend that some larger sized products be made as 2 or 3 blinds on 1 headrail?

A.There are some size limitations on certain products; this may be due to weight, stress on the working parts of the product, or ease of operation. We recommend that faux wood blinds over 72” wide and wood blinds over 84” wide be split into 2 or 3 blinds on one headrail depending on the configuration of the windows or ordered as separate blinds with a common valance. If you want to have a larger blind made as a single unit, you may be able to do so but it would void the warranty.

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Q.How do I order a blind for a large opening that contains three windows but the window sections are not the same width?

A.You will order the overall width you need and specify in the order notes the size of the individual sections as well as the location of the controls for each blind (for example if the window opening is 92” wide you would order the blind at 92” and enter the order notes like this “Left blind 30 ½” with tilt and lift controls on the left; Center blind 31” with tilt cord on the left and lift cord on the right; Right blind 30 ½” with tilt and lift controls on the right.” Note ** the sum of the sections must add up to overall width exactly.

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Q.What is the “routeless” option?

A.A routeless blind does not have holes punched in the slats for the ladder cords to run through; instead the slats have small notches on the back of the slat to hold the ladder cords in place. This option provides additional light control and privacy.

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Q.Is there a minimum depth requirement to do an inside mount?

A.Yes, you will need a certain amount of depth in order to install a blind or shade within the recessed area of your window opening. This amount varies by product and you can find this information under “Specifications” on our website information for the product you want to order.

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Q.What is the Top Down/Bottom Up option offered on some of your shades?

A.This option allows you lower your shade from the top or from the bottom so that you can cover only portions of the window with the shade fabric and still enjoy the view while maintaining privacy.

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Q.Please explain the difference between inside and outside mount.

A.Simply stated these terms refer to whether you will be installing your window coverings inside or outside the window opening. Inside mount means the blind or shade will be installed within the recessed area of your window opening. Outside mount means the blinds or shades will be installed on the wall surface outside the window opening, or directly on the trim or molding that surrounds the perimeter of the window opening, or on a door.

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Q.What is the Continuous Loop Lift Cord option offered on different types of shades?

A.A continuous loop lift cord option means the lift cord of the shades is a continuous loop operated by a clutch assembly to make lifting and lowering the shade smooth and easy. This option is especially recommended for larger shades.

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Q.Some products offer a cordless option; how does this work?

A.A shade with the cordless option will not have any visible external lift cords. The shade can be raised and lowered by grasping the metal rails instead. This is a very popular option for homes with children or pets.

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Q.Can you help me with instructions on how to measure my windows and install my blinds?

A.Yes, you will find clear, easy to follow instructions on our website for measuring and installing the product you want to order.

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