We review every order for accuracy and one of our representatives may contact you (usually via e-mail) if you if we have any questions or concerns. Please allow 1 business day for us to review and process your order. The window coverings we sell are all custom made to order and the production time varies by product between 1-10 business days. A current production time estimate is listed for each product.
All of our products are custom made to order and production normally begins the day after an order is placed. Products with estimated production times of 1 to 2 business days cannot be cancelled or changed once the order is placed. Products with estimated production times of 3 or more business days can be changed or cancelled if we are contacted within 1 business day (Monday-Friday) from the date the order was placed. Orders cannot be changed or cancelled after more than 1 business day. The $5.95 handling fee per order is not refundable.
We take the fear out of ordering custom window coverings! If you make a mistake in measuring and your blinds don't fit simply contact us within 60 days of receipt of your order and we'll remake your blinds at the new size for NO CHARGE! All you pay for is the price difference (if any) and $15 per blind shipping. Limit of 5 blinds per order. If you need more than 5 blinds remade at a different size, discounts may be available for the cost of the additional blinds. Oversize freight charge of $75 will apply if the width is greater than 94". Commercial and contract quote orders are not eligible. The Fit or Free™ Guarantee and the Satisfaction Guarantee cannot be used on the same order.
This option allows the original customer to upgrade or replace their blinds or shades with any product sold on the Blindster.com website at any time in the future after delivery of the original order. The lifetime upgrade guarantee option must be selected on the original order at the time of purchase. When the upgrade order is placed a credit for the amount paid for the original order will be applied to the upgrade order. The credit amount will not include any shipping or handling fees paid on the original order. If the upgrade order is less in value than the original order the difference is non-refundable. If the upgrade order value is greater than the original order value the customer must pay the difference. Just as the credit does not include shipping or handling charges from the original order, the customer is responsible for tax, shipping, or handling fees on the upgrade order. The products on the original order can be upgraded or replaced one time and this option will not be offered on the upgrade order. The offer is void if the original order is returned for credit. The cost of the lifetime upgrade guarantee is not refundable if the order is returned under our Satisfaction Guarantee. The upgrade order cannot be returned for credit. The lifetime upgrade guarantee is available to the original customer only and the upgrade order must be shipped to the same name and address as the original order. The window and/or product sizes must also be identical to the sizes on the original order. If any blinds were remade on the original order under our Fit or Free Guarantee, the sizes ordered for the Fit or Free remakes must be used in the upgrade order. The lifetime upgrade guarantee is not available on commercial, contract quote, or volume orders over $2,000.
We stand behind the quality of our products by offering 60 day satisfaction guarantee. Although everything we sell is custom made to order if you're unhappy we promise to do everything we can to achieve your satisfaction or you can return your blinds to us for a refund. Please note that commercial, contract quote, replacement orders using our lifetime upgrade guarantee option and volume orders over $1,000 are returnable for manufacturing defects and/or warranty repair only. Oversize shipping fees and handling fees are not eligible for a refund. Return shipping costs are the responsibility of the customer and are not refundable.
If we are unable to achieve your satisfaction we will provide you with a return authorization and shipping instructions to return your order to us for a refund within 60 days of receipt. Orders must be returned to our office to be eligible for a refund. Order refused at the time of delivery or orders shipped to any other address are not eligible for a refund. Oversize shipping charges and handling fees are not refundable. Commercial, contract quote, and volume orders over $1,000 are returnable for manufacturing defects and/or warranty repair only. Return shipping costs are the responsibility of the customer and are not refundable. Please note that returned blinds are never resold, we donate them to a local charity.
Blindster ships to customers within the lower 48 states via UPS or FedEx Ground at no charge. Horizontal blinds and shades 94" in width or greater and vertical blinds 94" in width or height and greater are charged a flat $75 oversize freight fee per order. We cannot ship to P.O. Boxes, or APO/FPO addresses, Canada, Mexico, or anywhere outside the 48 contiguous United States.
Please inspect your merchandise thoroughly upon receiving it. If you receive damaged merchandise please contact us within 5 business days so we can file a damage claim with the carrier and ship a replacement.
We charge a $5.95 handling fee per order which helps offset our order review and processing costs. The handling fee is not refundable.
Due to variances among color monitors and other electronic display devices the colors as they appear on your screen may not match the actual colors. For true color comparison please request a free sample prior to ordering.
The window coverings we sell are covered by a manufacturer's limited lifetime warranty and extended to the original purchaser. In the event that warranty service is ever needed just contact us and we'll arrange for repair or replacement as quickly as possible.
The manufacturer warrants that all window coverings will be free from defects in materials and workmanship, given normal use and provided that the blinds were installed properly in the window, door or other interior area in which they were intended, and recommendations were followed with regard to size limitations and specifications. Damage resulting from misuse, abuse, accidents, alterations, normal wear and tear, and exposure to the elements are not covered by this warranty.
The manufacturer will repair or replace defective products or components, at the manufacturer's option. During the first year of ownership the manufacturer will also cover all shipping costs related to the warranty repair or replacement. After one year the customer is responsible for shipping cost to return the product(s) to the manufacturer.
Nothing is more important to us than keeping our customers personal and financial information secure. We use the latest encryption technology to keep your personal information safe. We use Secure Sockets Layer (SSL) technology to ensure the security of your information.
Your privacy is very important to us. All the personal information that you share with us is kept 100% confidential and will never be sold or shared.