COVID-19 Our Response and Production Time Update
Thank you for visiting Blindster.com. We are open for business, producing and shipping our custom blinds, shades, and shutters every day as quickly as possible. All factories are operating in compliance with CDC, federal, state and local government COVID-19 regulations. Strict measures have been employed to ensure a safe and sanitary workplace. Masks must be worn and social distancing maintained at all times. Daily health screenings including temperature testing is also required for all employees.
From the outset of the COIVD-19 pandemic, production was temporarily stopped in order to sanitize the factories. There has also been a reduction in the number of workers due to social distancing regulations. As a result, the production time for many of our products is currently longer than normal. The length of delay varies by product ranging from just a few days up to several weeks.
We provide an estimated production time for every product before and after you place an order. Production time estimates are updated based on the most recent information we have available, therefore they are subject to change. Many of our orders are shipping faster than estimated.
All of our products are custom and made-to-order so your credit/debit card will be charged when you place the order, not when the order ships. Orders will not be sent to the factory until payment is received. We normally require a maximum of 1 business day notification in order to cancel an order, however cancellation times have been extended due to these production days. To inquire about cancelling your order, please contact us directly.
Free Sample Orders:
Sample orders are shipping on time in 1-2 business days, although we are out of stock on some product colors.
If you have any questions or need assistance, our sales and customer service representatives are working from home and ready to assist you Mon-Thurs 8AM to 7PM CT; Fri 8AM to 5PM CT. You can call us at (888) 256-8672, send us a message from our contact us page, or live chat by clicking the chat button on the site. Our response times as well as hold times are a little longer than normal, just please bear with us . We appreciate your understanding.
