Become a Member of the Blindster Bunch!
Self-described as scrappy and nimble we are a close-knit team that shares the same obsession for out-of-this-world customer satisfaction, e-commerce, and all things related to window coverings. We may be lean, but through collaboration, hard-work, and integrity each day we get closer to our goal of being the biggest and best custom window coverings website.
We are growing fast and hiring! Please see below for all available positions.
Customer Satisfaction and Sales Representative
Supervisor: Customer Operations Manager
Description
Are you faster than a speeding bullet? Stronger than a locomotive? Leap tall buildings in a single bound? If so, then the Blindster Bunch wants YOU!
Superpowers required: Strong ability to make people smile, possess mad interpersonal skills, and be passionate about helping others!
- Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
- Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
- Build relationships with customers through open and honest communication.
- Handle customers complaints effectively and provide appropriate solutions or alternatives
- Follow communication procedures, guidelines, and policies.
- Stay up to date with new and enhanced products
Requirements
Experience
- 3+ years of Customer Service experience (preferred but not required)
- 2+ years of Call-Center experience (preferred but not required)
Education
- High School Diploma or GED
Location
- Position is hybrid work from office & home. Must be able to work from office in Houston during initial training period.
Soft Skillsets
- Ability to adapt to a changing environment and handle multiple priorities
- Excellent writing and analytical skills
Technical Skillsets
- Fluent in Spanish and English
- Ability to type approximately 35+ words per minute
- Experience with Microsoft Word
- Experience with Microsoft Excel
- Experience with Microsoft Outlook
- Experience with Microsoft Teams (preferred)
- Experience with TalkDesk software (preferred)
- Experience with PureChat software (preferred)
- Experience with ZenDesk software (preferred)
- Experience with ePic software (preferred)
Benefits
Compensation
- $18-$20/hr+ commensurate with experience
Benefits (Available after 60 Days of Employment)
- Paid Time Off
- Paid Sick Leave
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flex/Health Spending Account
- 401(k) plan + employer match
Flexible Schedules
- Days: Monday – Friday Only (No Weekends!)
- Times: 8:00am – 5:00pm
- 0-60 Days of Employment: NOT remote. Our one-on-one training is conducted in office.
- 61+ Days of Employment: Remote Work Negotiable for 1-3 Days per Week
Training Schedule
- One-on-One training in Houston, Texas office location for first 60 days
- Additional training provided as needed with business and product changes