A Letter From the CEO- "I'm Sorry"
Dear Valued Blindster Customer,
I'm Kyle Cox, Founder and CEO of Blindster, and I just want to say I'm sorry. I'm sorry because as a result of the worldwide pandemic we are all enduring, some orders are taking longer than expected to manufacture. Customer satisfaction is the backbone of this company and I've spent 10 years building Blindster into one of the largest custom window treatment companies in the country by satisfying our customers. When we have unhappy customers, I take it personally.
The estimated shipping dates we provide for every product are updated regularly to provide the most recent and accurate information as possible. Many orders are shipping faster than their estimated shipping date, but if your order is delayed we appreciate your patience and understanding,
I strongly believe that Blindster, and our country, will emerge from this stronger than ever before.
Sincerely,
Kyle Cox,
Founder & CEO
COVID-19 Update
We are open for business, producing and shipping our custom blinds, shades, and shutters every day as quickly as possible. All factories are operating in compliance with CDC, federal, state and local government COVID-19 regulations. Strict measures have been employed to ensure a safe and sanitary workplace. Masks must be worn and social distancing maintained at all times. Daily health screenings including temperature testing is required for all employees.
Our production times are longer than normal, but we do show the most current ship date estimate for each of our products. That information is provided by the factories and we are updating each product page with the new ship dates as we receive them. Please keep in mind that each product's estimated ship date is not a guarantee.
Our products are custom made-to-order and we require full payment before manufacturing can begin. Your credit card will be charge when you place your order, not when it ships. Orders will not be sent to the factory for production until full payment is received.
Free Sample Orders:
Sample orders are shipping on time in 1-2 business days, although we are out of stock on some product colors.
Contact Us:
If you have any questions or need assistance, our sales and customer service representatives are working from home and ready to assist you Mon-Thur 8AM to 5PM, Fri 8AM to 3PM CST. You can call us at (888) 256-8672, but please know that due to the current call volume we have eliminated the option to be placed on hold. You will be prompted to elect for a representative to call you back. For the quickest response, please contact us via email or chat. We appreciate your understanding.
