We review every order for accuracy and one of our representatives may contact you, usually by email, if we have any questions or concerns. It can take up to 1 business day for us to review and process your order. The window coverings we sell are all custom made to order and the production time varies by product between 1-10 business days. A current production time estimate is listed for each product.
All of our products are custom made to order and production normally begins the day after an order is placed. Products with estimated production times of 1-2 business days cannot be cancelled or changed after the order is placed. Products with estimated production times of 3 or more business days can be changed or cancelled if we are contacted within 1 business day (Monday-Friday) from the date the order was placed. Orders cannot be changed or cancelled after more than 1 business day.
If you make a mistake in measuring or ordering and your blinds don't fit, simply contact us within 60 days and we'll remake them in a different size free, all you pay for is the price difference, if any, and $15 per blind shipping and handling. There is a limit of 5 free remakes per order; additional blinds can be remade at a discounted price. An oversize freight charge of $75 will apply if the width (or height on vertical blinds) is 94" or greater. Offer not available on plantation shutters or commercial orders. Products remade in a different size cannot be returned for a refund or credit.
In the event of accidental damage we will replace the product(s) within 10 years from the date of purchase at no charge. Accidental damages include rips, tears, stains, scratches, burns, cracks, holes, broken parts, burns, and water damage. Products covered by the plan can be repaired or replaced once within the 10 year period. The plan is available to the original customer only and is non-transferrable and non-refundable for any reason. Repaired or replaced products will be shipped to the name and address on the original order. Products replaced will be identical or substantially similar to the products on the original order. If a product is not repairable and the identical or a substantially similar product is not available we will provide a merchandise credit in the amount of the original purchase price excluding tax, shipping and handling. The plan must be purchased at the time the original order is placed. Photos of the damaged products are required and we reserve the right to pick up damaged items for inspection prior to replacement. Offer not available on plantation shutters and commercial orders or orders over $2,000.
We stand behind the quality of our products by offering 60 day satisfaction guarantee*. Although everything we sell is custom made to order if you're unhappy with your purchase we promise to do everything we can to achieve your satisfaction or you may return your order to us for a refund up to $1,000. Orders valued at more than $1,000 will be repaired or replaced for shipping damage or manufacturers defects only and cannot be returned for a refund. If you are ordering a product for the first time consider ordering only one first and the remainder once your confident it's the right product for your windows. Shipping and handling charges are non-refundable. Products repaired or replaced under our 10 Year Accident Protection Plan cannot be returned. Offer not valid on commercial orders. Return shipping costs are the responsibility of the customer and are not refundable.*Plantation shutters cannot be returned for a refund or credit.
If we are unable to achieve your satisfaction we will provide you with a return authorization and shipping instructions to return your order to us for a refund within 60 days of receipt*. Returns will only be accepted with a valid return authorization and must be returned to our offices not to the factory. Orders that are refused delivery and orders shipped to any other address are not eligible for a refund. Shipping and handling fees are not refundable. Return shipping costs are the responsibility of the customer and are not refundable. Please note that returned blinds are never resold, we donate them to a local charity. *Plantation shutters cannot be returned for a refund or credit.
We ship to customers within the lower 48 states via UPS or FedEx Ground at no charge. Horizontal blinds and shades 94" in width or greater and vertical blinds 94" in width or height and greater, and plantation shutters are charged a flat $75 oversize freight fee per order. Shipping charges are non-refundable. We cannot ship to P.O. Boxes, or APO/FPO addresses, Canada, Mexico, or anywhere outside the 48 contiguous United States.
Please inspect your merchandise thoroughly upon receiving it. If you receive damaged merchandise please contact us within 3 business days so we can file a damage claim with the carrier and ship a replacement.
We charge a $5.95 handling fee per order which helps offset our order review and processing costs. The handling fee is non-refundable.
Due to variances among color monitors and other electronic display devices the colors as they appear on your screen may not match the actual colors. For true color comparison please request a free sample prior to ordering.
The window coverings we sell are covered by a manufacturer's limited lifetime warranty and extended to the original purchaser. In the event that warranty service is ever needed just contact us and we'll arrange for repair or replacement as quickly as possible.
The manufacturer warrants that all window coverings will be free from defects in materials and workmanship, given normal use and provided that the blinds were installed properly in the window, door or other interior area in which they were intended, and recommendations were followed with regard to size limitations and specifications. Damage resulting from misuse, abuse, accidents, alterations, normal wear and tear, and exposure to the elements are not covered by this warranty.
The manufacturer will repair or replace defective products or components, at the manufacturer's option. During the first year of ownership the manufacturer will also cover all shipping costs related to the warranty repair or replacement. After one year the customer is responsible for shipping cost to return the product(s) to the manufacturer.
Nothing is more important to us than keeping our customers personal and financial information secure. We use the latest encryption technology to keep your personal information safe. We use advanced Secure Sockets Layer (SSL) technology to ensure the security of your information.
Your privacy is very important to us. All the personal information that you share with us is kept 100% confidential and is never sold or shared.
All customer photos submitted for the contest are judged by our staff at the end of each month and a $500 merchandise credit is awarded to the winner. All winners will be notified within 7 days and the merchandise credit must be redeemed within 30 days. The credit may only be applied to one order and is non-transferable and non-refundable. The photo and the customer's first name will be displayed on our website and used in other forms of marketing in perpetuity without royalty. One winner per year per person/household.
Tip: To increase your chance of winning, send the largest image size (highest resolution) possible.