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Policies and Terms of Use

Order Processing & Production Time

All of our products are custom made to order and production will not begin before your payment is received. Your credit card will be charged at the time your order is placed. To prevent common mistakes and ensure accuracy, we review every order prior to production. If we have questions or concerns, your order will be placed on hold and a representative will contact you right away. Production normally begins the day after your order is placed and production times vary from 2-12 business days. A current production time estimate is provided for every product.


Order Changes & Cancellations

In most cases, products with estimated production times of 2 business days or less cannot be cancelled or changed after the order is placed. Products with estimated production times of 3 or more business days may be changed or cancelled if you contact us within 1 business day (Monday-Friday) from the date your order was placed. Orders cannot be changed or cancelled after 1 business day and unless the cancellation is due to a backorder, production delay, or material delay. The handling fee is non-refundable.


Fit-or-Free® Guarantee

We know everyone makes mistakes. If your blinds don’t fit, even if you made a mistake in measuring, simply contact us within 60 days of receipt and we'll remake them in the sizes you need free of charge, you only pay shipping. For blinds and shades less than 94”, there is a $15 per blind shipping charge and a limit of 1 free remake per window and 5 free remakes total per customer per order. For shutters, there is a $15 shipping charge, a limit of 1 free remake per customer per order, and a $75 oversize freight charge. On all motorized products, there is a limit of one free remake per customer per order. If the size of any product we remake under this guarantee is more expensive, you will be responsible for the difference in price. If you're ordering a product for the first time, we highly recommend ordering just 1 first so you'll be certain it fits your windows and meets your expectations. Photo evidence may be required and products that we remake will only be shipped to the name and delivery address on the original order. An oversize freight fee of $75 will apply on remake orders with products 94" wide and greater, vertical blinds 94" wide or tall and greater, and all plantation shutters. This offer is not available on premium sheer shades, closeout products, commercial or dealer orders. Products that we remake cannot be returned.


10 Year Accident Protection Plan

In the event of any accidental damage, we will replace the damaged product within the 10 years following the date of delivery, free of charge. Accidental damage includes, but not limited to: broken or damaged parts or mechanisms, rips, tears, stains, scratches, burns, cracks, holes, and fire or water damage. Damaged products covered by the plan can be replaced one time free of charge and free shipping. The plan is available to the original customer only and is non-transferable and non-refundable. Products replaced under the plan will only be shipped to the name and delivery address on the original order and an oversize freight fee of $75 will apply if the width (or height on vertical blinds) is 94" or greater and on all shutter orders. Clear photo or video evidence of all damage is required and we reserve the right to pick up damaged items, at our expense, for inspection prior to replacement. This offer is not available on premium sheer shades, motorized products, closeout products, commercial or dealer orders, or any order over $5,000. In addition, prior to approving orders for production, we reserve the right to cancel the plan on any order at our sole discretion.  If a plan in cancelled, you will be notified and a full refund for the amount you paid for the plan will be issued promptly.


60 Day Satisfaction Guarantee*

We stand behind the quality of our products by offering a 60 day satisfaction guarantee. If you're unhappy with your purchase, just let us know within 60 days of receipt and we'll work to find a different product for you, or assist you in returning it to us for a refund. WE PROMISE TO DO EVERYTHING WE POSSIBLY CAN TO ACHIEVE YOUR SATISFACTION! However, if we simply can't make you happy, we'll provide you with a return authorization and shipping instructions to return your order to us for a refund.*Please Note: If you are ordering a product from us for the first time, we recommend ordering just 1 first so you'll be certain it meets your expectations. Everything we sell is custom made to order and cannot be resold; returns are donated to charity. For this reason, orders valued at $500 or more cannot be returned for a full refund. We may authorize the return of orders valued over $500, however the maximum refund amount is $500. Return shipping costs, oversize freight fees, and handling fees are non-refundable. Premium sheer shades, closeout products, commercial and dealer orders cannot be returned for a refund.


Closeout Products

When available, we offer discontinued products, fabrics, and colors at discounted prices, referred to as "closeout" products. These products are available in limited quantities and samples are not available. Our 60-day satisfaction guarantee and Fit-or-Free Guarantee® are not offered on closeout products. Closeout products cannot be returned for a refund.


Returns

Returns are not accepted without prior authorization. If delivery of an order is refused for any reason other than shipping damage, the order is not eligible for a refund. Oversize freight fees and handling charges are non-refundable. Do not return blinds to the factory, we will provide shipping instructions with the return authorization. Return shipping costs are the responsibility of the customer. Premium sheer shades, closeout products, commercial and dealer orders cannot be returned for a refund.


Free Shipping

We do not charge for standard shipping. However, orders with oversize products may incur an oversize freight fee (see policy below). We do not ship to P.O. Boxes, APO/FPO addresses, Canada, Mexico, or anywhere outside the 48 contiguous United States.


Oversize Freight Fee

Horizontal blinds and shades 94" in width or greater, vertical blinds 94" in width or height and greater, and all plantation shutter orders are charged a flat $75 oversize freight fee per order. Oversize freight fees are non-refundable.


Shipping Damage

Please inspect your merchandise thoroughly upon delivery. If you receive damaged merchandise, contact us within 10 business days for replacement. Photo evidence of shipping damage is required prior to replacement.


Handling Fee

We charge $5.95 handling per order. All of our products are custom made to order and once in production, cannot be cancelled. We personally review every order to ensure accuracy and avoid common mistakes. If we have questions or concerns, your order will be placed on hold and we will contact you right away. Once your order is approved, it's released to the factory for production. Handling fees are non-refundable.


Color Disclaimer

The colors you see on your screen may not accurately reflect the true colors of the product. There are variances among computer monitors and other electronic display devices, therefore the colors, as they appear on your screen, may be different than the actual colors. If color is important, for instance you want your blinds to match a color in your home, we highly recommend that you request free samples prior to ordering. Samples are not available for closeout products.


Website Security

It is vitally important to us that the personal information you share with us is securely protected. We use the very latest encryption technology (advanced Secure Sockets Layer or SSL) to ensure the security of your personal information.


Norton® Shopping Guarantee

Blindster recently partnered with one of the world’s leading Cyber Security companies Symantech to offer our customers the Norton® Shopping Guarantee free of charge. This guarantee enables the best online merchants to provide their customers an independently guaranteed shopping experience for total peace of mind over their purchase. Offering the Norton® Shopping Guarantee to our customers free of charge with every order is a way for us to reassure our customers that not only is their satisfaction important to us, protecting their personal information is just as critical. When you buy from Blindster.com, in addition to our 60 Day Satisfaction Guaranteee, Fit-or-Free® Guarantee, and Limited Lifetime Warranty, you also receive the Norton® Shopping Guarantee Free of Charge! 


Norton® Shopping Guarantee means:
  • This merchant’s identity, reputation, experience, financial stability, and ability to honor their sales terms and conditions have been verified by Norton®.
  • This merchant's performance is monitored on every transaction.
  • Norton® Shopping Guarantee is automatically included with your purchase at no cost and provides you with the following benefits:
  • $10,000 Identity Theft Protection: Receive comprehensive assistance and financial coverage up to $10,000 from Norton® if your identity is stolen anywhere, online or offline, --within 30 days of the date of your eligible purchase.
  • $1,000 Purchase Guarantee: All terms (returns, refunds, shipping, etc.) of the merchant are independently guaranteed by Norton®. If within 30 days of the date of your eligible purchase the merchant has failed to fulfill the express terms of the transaction, you may claim a reimbursement up to the lesser of the purchase price up to $1,000.
  • $100 Lowest Price Guarantee. If the published store price drops within 30 days of the date of your eligible purchase, Norton® will pay you the difference, up to $100.
  • *Some restrictions apply. Coverage and benefits are provided by Norton® and claims must be filed on the Norton® website. For more information about the guarantee or to register for a claim, visit www.nortonshoppingguarantee.com/shoppers

Privacy Policy

We respect the privacy of our customers. The purpose of this policy statement is to provide details about the information we collect from our customers and visitors to our website, and how this information may be used. We reserve the right to change this policy at any time without notification, or as required by law. The personal information we collect from our customers includes your name, address, phone number, and email address. This information may be collected by placing an order, creating an account, signing up for promotional emails, or subscribing to our blog. By placing an order, you are opting-in to receive occasional marketing emails from us. You are also agreeing to share your email address and the products you purchased with an independent, third-party review company, for the sole purpose of soliciting your opinions about the products you purchased from us. To opt-out of marketing emails, simply click the unsubscribe link provided in the email. We use cookies and other technologies to collect information about the visitors to our website. We use this information to analyze visitor data and to make improvements to our website and tailor our products to the needs and preferences of our visitors. This data may also be used to deliver targeting advertising after your visit, commonly referred to as remarketing. To find out more about targeted advertising and opting-out of the collection of information for this purpose, visit http://www.aboutads.info/choices/.


Photo Contest 

All customer photos submitted for the contest are judged by our staff at the end of each month and a $500 merchandise credit is awarded to the winner. All winners will be notified within 14 business days following the end of each month and the merchandise credit must be redeemed within 30 days from the date of notification. The credit can only be applied to one order and is non-transferable and non-refundable. The photo and the customer's name will be displayed on our website and may used in other forms of marketing without royalty. Limit one wining photo per person and/or household per year.

TIP: Send the largest image size possible (800 x 800 minimum recommended)


Limited Lifetime Warranty

The manufacturer warrants that it's products will be free from manufacturing defects for the reasonable lifetime of the project for which it was originally purchased. This Limited Warranty is provided to the original purchaser only and shall not apply if the product is damaged due to alteration, misuse, improper installation, normal wear and tear, exposure to the elements, fire, or acts of God. Fading from extensive exposure to sunlight is a normal occurrence and is not covered under this Limited Warranty. The obligation of the manufacturer is limited to the repair or replacement of the defective product and excludes shipping charges and labor costs. Motorized products and remote controls are warranted for a period of five years. In the event that any part or provision of this Limited Warranty shall conflict with any present or future law, statute, ordinance, regulation or ruling, the latter shall prevail; provided the part or provision of this Limited Warranty affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of law, and all other parts and provisions of this Limited Warranty shall remain in full force and effect. In compliance with the latest manufacturing and product safety guidelines, the manufacturer includes with each product: warning tags, warning labels, safety guidelines, installation instructions, and safety devices. The installer must adhere to the installation instructions, warning tags, warning labels, and safety guidelines, and must install any and all safety devices provided by the manufacturer. It is the responsibility of the installer, as well as the purchaser and/or end user, to see that all safety guidelines are followed and all safety devices are properly installed and used according to the manufacturer’s installation instructions and safety guidelines, and remain so throughout the life of the product. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES AND WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL THE MANUFACTURER, OR IT'S DISTRIBUTORS AND RETAILERS, BE LIABLE OR RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DIRECT OR INDIRECT DAMAGE, LOSS, COST, EXPENSE, OR FEE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE MANUFACTURER’S LIABILITY EXCEED THE COST OF THE PRODUCT.


TERMS OF USE

Blindster® is a registered trademark of eWindowCoverings LLC, a Texas company. Please review the following terms and conditions of use, including an Arbitration Agreement, which govern your use of our Site (the "Agreement"). YOUR USE OF BLINDSTER.COM (the “Site”) CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE AGREEMENT. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THIS AGREEMENT AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE AGREEMENT WHENEVER YOU USE OUR SITE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PLACE AN ORDER OR USE OUR SITE.


Site Contents

Unless otherwise noted, this Site, and all features and materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other content, and the copyrights, trademarks, and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by eWindowCoverings LLC. Blindster® and other trademarks appearing on the Site are registered trademarks of eWindowCoverings LLC. You may download or copy the contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the contents or the Site. The content on this Site does not constitute medical advice. You should consult a physician before engaging in any physical activity, including activities displayed or described on the site, or from any information you obtain from this site. eWindowCoverings LLC is not responsible for any medical or health problems that may result from engaging in any activities or information you obtain from this site.


Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders, if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).


Links to Other Web Sites and Services

This Site may contain links to other websites that are not under the control of eWindowCoverings LLC. eWindowCoverings LLC has no responsibility for the linked websites, nor does linking constitute an endorsement of any linked website. If you use the links, you will leave the site and your activities may be governed by other terms and conditions and privacy practices. Links are provided solely for the convenience and information of the Sites' users.


Indemnification

You agree to defend, indemnify and hold eWindowCoverings LLC. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, due to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.


Dispute Resolution and Arbitration Agreement

Mindful of the high cost of legal disputes, both you and eWindowCoverings LLC agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by registered mail) describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Both you and eWindowCoverings LLC agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any arbitration or filing any claim against the other party. Notice of said Dispute will be sent to: (1) to eWindowCoverings LLC at: 400 N. Sam Houston Parkway E. Ste. 1050 Houston, TX 77060, and (2) to you at: the billing and/or shipping address on your order, or your last-known address.

To the extent you cannot resolve any Dispute through the informal dispute resolution procedure described above, a Dispute shall be resolved through binding individual arbitration. You agree to give up your right to go to court to assert or defend your rights under this Agreement and with respect to any Dispute. You and eWindowCoverings LLC. expressly delegate to the arbitrator the authority to determine if binding arbitration is appropriate for settling the Dispute, including the scope, applicability, validity, and enforceability of this arbitration provision. You may begin an arbitration proceeding by sending a letter (by registered mail) requesting arbitration to eWindowCoverings LLC 400 N. Sam Houston Parkway E. Ste. 1050 Houston, TX 77060. You agree that the arbitration shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the Dispute, the parties shall agree to another arbitration provider. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s applicable rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. In lieu of arbitration, either you or eWindowCoverings LLC may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim.


Waiver of Right to Bring Class Actions and Representative Claims

All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the Dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and eWindowCoverings LLC agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and eWindowCoverings LLC hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration (either as a named-plaintiff or class member), and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act. The terms of the Arbitration Agreement provisions shall survive after this Agreement terminates or your use of the Sites ends. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement.


Termination

With the exception of the Arbitration Agreement, which shall survive the termination of these terms, these terms are effective unless and until terminated by either you or eWindowCoverings LLC. You may terminate this Agreement at any time. eWindowCoverings LLC also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.


General

This Agreement shall be governed by the laws of the State of Texas without regard to choice of law principles, except for the Arbitration Agreement above, which shall be governed by the Federal Arbitration Act. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of eWindowCoverings LLC’s right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the site.