Our products are custom made to order and production will not begin before your payment is received. Your credit card will be charged when your order is placed. We review every order for accuracy and a representative will contact you if we have any questions or concerns. Production usually begins the day after your order is placed and production times vary from 1-10 business days. A current production time estimate is provided for every product.
In most cases, products with estimated production times of 1-2 business days cannot be cancelled or changed after the order is placed. Products with estimated production times of 3 or more business days can be changed or cancelled if we are contacted within 1 business day (Monday-Friday) from the date the order was placed. Orders cannot be changed or cancelled after 1 business day. Unless the cancellation is due to material delays, production delays, or backorders, the handling fee is non-refundable.
Everyone makes mistakes. If you make a mistake in measuring, just contact us within 60 days and we'll remake your blinds in a different size free of charge. If the blinds we remake are more expensive, you will be responsible for the difference in price. There is a $15 per blind shipping and handling fee and a limit of 5 free remakes per order; additional blinds can be remade at a discounted price. If you're ordering more than 5 blinds, we recommend ordering just one first to be sure the product fits your windows, and meet your expectations. An oversize freight fee of $75 will apply if the width (or height on vertical blinds) is 94" or greater. This offer is not available on premium sheer shades, plantation shutters, or commercial orders. Blinds that are remade cannot be returned.
In the event of accidental damage, we will replace the damaged product within the 10 years following the date of delivery free of charge. Accidental damages include, but not limited to: rips, tears, stains, scratches, burns, cracks, holes, broken parts, and fire or water damage. Damaged products covered by the plan can be replaced one time. The plan is available to the original customer only and is non-transferrable and non-refundable. Products replaced under the plan will only be shipped to the name and address on the original order. A photo of the damage is required and we reserve the right to pick up damaged items for inspection prior to replacement. This offer is not available on plantation shutters, commercial orders, or orders over $2,000.
We stand behind the quality of our products by offering a 60 day satisfaction guarantee. If you're unhappy with your purchase, just let us know and we'll work to find a different product for you or assist you with returning it. We promise to do everything we possibly can to achieve your satisfaction. However, if you're still unhappy, we'll provide you with a return authorization and shipping instructions. Please note, returned blinds are never resold, we donate them to a local charity. Oversize freight fees and handling charges are non-refundable. Orders valued $1,000 or more cannot be returned for a refund. If you're ordering a product for the first time, we recommend ordering just one first to make sure it meets your expectations. Return shipping costs are the responsibility of the customer. Premium sheer shades, plantation shutters, and commercial orders cannot be returned for a refund.
Returns are not accepted without prior authorization, and must be shipped to our offices. Do not return blinds to the factory. If delivery of an order is refused for any reason except shipping damage, the order is ineligible for a refund. Oversize freight fees and handling charges are non-refundable. Return shipping costs are the responsibility of the customer. Premium sheer shades, plantation shutters, and commercial orders cannot be returned for a refund.
Orders ship free via UPS Ground or FedEx Ground at no charge. Orders with oversize products may incur an oversize freight fee (see policy below). We cannot ship to P.O. Boxes, APO/FPO addresses, Canada, Mexico, or anywhere outside the 48 contiguous United States.
Horizontal blinds and shades 94" in width or greater, vertical blinds 94" in width or height and greater, and all plantation shutter orders are charged a flat $75 oversize freight fee per order. This fee is non-refundable.
Please inspect your merchandise thoroughly upon receiving it. If you receive damaged merchandise, please contact us within 10 business days for a replacement.
We charge $5.95 handling per order. All of our products are custom made to order and once in production cannot be cancelled. We will personally review every item on your order to ensure accuracy and avoid common mistakes. If we have questions or concerns, your order will be placed on hold and we will contact you right away. Otherwise, your order will be released to the factory for production. This fee is non-refundable.
The colors you see on your screen may not accurately reflect the true colors of the product. There are variances among computer monitors and other electronic display devices, so the colors as they appear on your screen may be different than the actual colors. If color is important or you want to match another color, we highly recommend that you request free samples prior to ordering.
It's vitally important to us that the personal information you share with us is securely protected. We use the very latest encryption technology, advanced Secure Sockets Layer (SSL), to ensure the security of your information.
If you have any questions about this policy, please contact us
All customer photos submitted for the contest are judged by our staff at the end of each month and a $500 merchandise credit is awarded to the winner. All winners will be notified within 7 days and the merchandise credit must be redeemed within 30 days. The credit can only be applied to one order, and is non-transferable and non-refundable. The photo and the customer's full name will be displayed on our website, and used in other forms of marketing without royalty. One win a year per person and/or household.
Tip: To increase your chance of winning, send us the largest image size (highest resolution) possible.
The manufacturer warrants that it's products will be free from manufacturing defects for the reasonable lifetime of the project for which it was originally purchased. This Limited Warranty is provided to the original purchaser only and shall not apply if the product is damaged due to alteration, misuse, improper installation, normal wear and tear, exposure to the elements, fire, or acts of God. Fading from extensive exposure to sunlight is a normal occurrence and is not covered under this Limited Warranty. The obligation of the manufacturer is limited to the repair or replacement of the defective product and excludes shipping charges and labor costs. Battery powered motors and remote controls are warranted for a period of five years and one year, respectively. In the event that any part or provision of this Limited Warranty shall conflict with any present or future law, statute, ordinance, regulation or ruling, the latter shall prevail; provided the part or provision of this Limited Warranty affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of law, and all other parts and provisions of this Limited Warranty shall remain in full force and effect. In compliance with the latest manufacturing and product safety guidelines, the manufacturer includes with each product: warning tags, warning labels, safety guidelines, installation instructions, and safety devices. Installers must adhere to the installation instructions, warning tags, warning labels, and safety guidelines, and must install any and all safety devices provided by the manufacturer. It is the responsibility of the installer, as well as the purchaser and/or end user, to see that all safety guidelines are followed and all safety devices are properly installed and used according to the manufacturer’s installation instructions and safety guidelines, and remain so throughout the life of the product. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES AND WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL THE MANUFACTURER, OR IT'S DISTRIBUTORS AND RETAILERS, BE LIABLE OR RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DIRECT OR INDIRECT DAMAGE, LOSS, COST, EXPENSE, OR FEE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE MANUFACTURER’S LIABILITY EXCEED THE COST OF THE PRODUCT.