Your credit card will be charged at the time your order is placed. Our products are custom made to order and production cannot begin before your payment is received. We review every order for accuracy. One of our representatives may contact you, usually by email, if we have any questions or concerns. Production usually begins the day after an order is placed and production times vary from 1 to 10 business days. The current production time estimate is listed for every product.
In most cases, products with estimated production times of 1-2 business days cannot be cancelled or changed after the order is placed. Products with estimated production times of 3 or more business days can be changed or cancelled if we are contacted within 1 business day (Monday-Friday) from the date the order was placed. Orders cannot be changed or cancelled after 1 business day. Unless the cancellation is due to material delays, production delays, or backorders, the handling fee is non-refundable.
Everyone makes mistakes. If you make a mistake in measuring, just contact us within 60 days and we'll remake your blinds in a different size free of charge. If the blinds we remake are more expensive, you will be responsible for the difference in price. There is a $15 per blind shipping and handling fee, and a limit of 5 free remakes per order. Additional blinds can be remade at a discounted price. If you need more than 5 blinds, we recommend ordering just one first. Then, you'll be sure the blinds fit your windows and meet your expectations. An oversize freight charge of $75 will apply if the width (or height on vertical blinds) is 94" or greater. This offer is not available on premium sheer shades, plantation shutters, or commercial orders. Blinds that are remade cannot be returned.
In the event of accidental damage, we will replace the damaged products within 10 years from the date of purchase free of charge. Accidental damages include rips, tears, stains, scratches, burns, cracks, holes, broken or bent slats and parts, burns, and water damage. Products covered by the plan can be repaired or replaced once within the 10 year period. The plan is available to the original customer only and is non-transferable. Products that are replaced under the plan will only be shipped to the name and address on the original order. Clear photo evidence of the damage is required. We reserve the right to pick up any damaged items for inspection prior to replacement. This offer is not available on plantation shutters, commercial orders, or orders over $2,000.
We stand behind the quality of our products by offering a 60 day satisfaction guarantee. If you're unhappy with your purchase, just let us know and we'll work to find a different product for you, or assist you with returning it. We promise to do everything we possibly can to achieve your satisfaction. However, if you're still unhappy, we'll provide you with a return authorization and shipping instructions. Please note, returned blinds are never resold, we donate them to a local charity. Shipping and handling charges are non-refundable. Orders valued $1,000 or more cannot be returned for a refund. If you're ordering a product for the first time, we recommend ordering just one first to make sure it meets your expectations. Return shipping costs are the responsibility of the customer. Premium sheer shades, plantation shutters, and commercial orders cannot be returned for a refund.
Returns are not accepted without prior authorization, and must be shipped to our offices. Do not return blinds to the factory. If delivery of an order is refused for any reason except shipping damage, the order is ineligible for a refund. Shipping and handling charges are non-refundable. Return shipping costs are the responsibility of the customer. Premium sheer shades, plantation shutters, and commercial orders cannot be returned for a refund.
Most orders ship free to the 48 contiguous states via UPS Ground or FedEx Ground at no charge. Horizontal blinds and shades 94" in width or greater, vertical blinds 94" in width or height and greater, and all plantation shutter orders are charged a flat $75 oversize freight fee per order. We cannot ship to P.O. Boxes, APO/FPO addresses, Canada, Mexico, or anywhere outside the 48 contiguous United States. Shipping charges are non-refundable.
Please inspect your merchandise thoroughly upon receiving it. If you receive damaged merchandise, please contact us within 3 business days so we can file a damage claim with the carrier and ship a replacement.
We charge a flat $5.95 handling fee per order. In an effort to avoid mistakes, a member of our staff will review every item on your order before it goes to the factory for production. There are some common mistakes made when ordering custom blinds, for example, reversing the width and height measurements. If we notice anything unusual or need clarification about something, your order will be placed on hold so that we can contact you. This fee simply helps offset our processing and review costs. This fee is non-refundable.
The colors you see on your screen may not accurately reflect the true colors of the product. There are variances among computer monitors and other electronic display devices, so the colors as they appear on your screen may be different than the actual colors. If you are looking to match another color, we highly recommend that you request free samples prior to ordering.
It's vitally important to us that the personal information you share with us is securely protected. We use the very latest encryption technology, advanced Secure Sockets Layer (SSL), to ensure the security of your information.
All customer photos submitted for the contest are judged by our staff at the end of each month and a $500 merchandise credit is awarded to the winner. All winners will be notified within 7 days and the merchandise credit must be redeemed within 30 days. The credit can only be applied to one order, and is non-transferable and non-refundable. The photo and the customer's full name will be displayed on our website, and used in other forms of marketing without royalty. One win a year per person and/or household.
Tip: To increase your chance of winning, send us the largest image size (highest resolution) possible.
The manufacturer warrants to the original purchasers of its products, upon the terms of this Limited Warranty, that if installed, used and maintained according to manufacturer’s written instructions, the products will be free from manufacturing defects for the reasonable lifetime of the project for which product was originally purchased, effective from the date of purchase by the original purchaser. Specific products and general exclusions to this Limited Warranty coverage are noted below. No salesperson or retailer has the authority to modify this Limited Warranty in any way, either verbally or in writing. No other warranties are made except as set forth herein, and said Warranty is limited by the following terms and conditions. This Warranty shall remain in effect only if product has been installed, maintained, cleaned, treated and used correctly. This Limited Warranty shall not apply if the product has been damaged due to alteration, accident, misuse, misapplication, improper installation, abuse, normal wear and tear, exposure to the elements, improper maintenance or handling, fire, flood, or other acts of God. The obligation of the manufacturer is limited to the repair and replacement of the window coverings and/or components found to be defective and excludes shipping charges and labor cost for measuring and installation. LIMITED WARRANTY LIMITATIONS 1. Product Use: This Limited Warranty applies only in respect to products that are used strictly for the purpose in which they were designed, manufactured, sold and intended. 2. Specific Products: Cords used in horizontal blinds, aluminum blinds, vertical blinds, cellular shades and roman shades are warranted for a period of three (3) years from the date of purchase by the original purchaser. Electric motors and electronic controls shall be warranted for a period of five (5) years and one (1) year, respectively, from the date of purchase by the original purchaser 3. Replacement Parts or Repairs: Manufacturer will determine, at its sole discretion, whether product will be repaired or replaced. The manufacturer reserves the right to discontinue or change any of its products as currently manufactured, at any time. If exact replacements are not available, manufacturer reserves the right to substitute a part or parts of equal quality at its sole option. If a product replacement is needed for a discontinued product still under warranty, manufacturer will provide a product that matches as closely as possible. EXCLUSIONS FROM LIMITED WARRANTY COVERAGE: The following are excluded from coverage under this Limited Warranty: 1) Exposure to air pollutants and normal atmospheric conditions may cause vinyl surfaces to gradually suffer an accumulation of surface dirt and stains. Fading from extensive exposure to sunlight. These are normal occurrences and are not covered under this Limited Warranty. 2) Any defect, malfunction or failure to perform, which has occurred because of unreasonable use, improper application or failure to perform reasonable or necessary maintenance. 3) Any damage to the products or components of the products caused by settlement or structural defects of the building in which they are installed. 4) Any damage caused by wind, hail, lighting, rain, or other Acts of God, intentional acts, accidents, negligence, exposure to harmful chemicals or pollutants. 5) Any damage or defect caused by any person, licensed or not, who, after the product's manufacture, handled, transported or installed the product. 6) Any product which has been repaired or modified or attempted to have been repaired or modified by any person other than a fully authorized representative of the manufacturer. In the event that any part or provision of this Limited Warranty shall conflict with any present or future law, statute, ordinance, regulation or ruling, the latter shall prevail; provided, however, that the part or provision of this Limited Warranty which is affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of law, and all other parts and provisions of this limited warranty shall remain in full force and effect. In compliance with the latest manufacturing safety guidelines manufacturer includes with each fully-assembled product warning tags, warning labels, safety devices and cord cleats. Installers of the finished product must adhere to the safety guidelines as established by the installation instructions and by using all devices provided by the manufacturer. It is the responsibility of the installer, as well as the end consumer, to see that all safety devices are properly installed according to the manufacturer’s installation instructions included with each device and remain so throughout the life of the product. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES AND WARRANTIES, EXPRESS OR IMPLIED. In no event shall the manufacturer or its distributors be liable or responsible for INCIDENTAL OR CONSEQUENTIAL DAMAGES OR OTHER DIRECT OR INDIRECT DAMAGE, LOSS, COST, EXPENSE, OR FEE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. IN NO EVENT SHALL MANUFACTURER’S LIABILITY EXCEED THE COST OF THE PRODUCT.