Blindster
Blindster

Shipping Policy

All of our products are custom made to order and production will not begin before your payment is received. Your credit card will be charged at the time your order is placed. To prevent common mistakes and ensure accuracy, we review every order prior to production. If we have questions or concerns, your order will be placed on hold and a representative will contact you right away. Production normally begins the day after your order is placed and production times vary from 2-12 business days. After production, your order will ship. A current ship date estimate is provided for every product. Many orders ship faster than the ship date quoted.

    Products with estimated production times of 1-2 business days cannot be changed or cancelled after the order is placed. Products with estimated production times of 3 or more business days may be changed or cancelled if you contact us within 1 business day (Monday-Friday) from the date your order was placed. Orders cannot be changed or cancelled after 1 business day and unless the cancellation is due to a backorder, production delay, or material delay. The handling fee is non-refundable.

      Our 1 Day products normally ship the following business day (Monday-Friday) if the order is received prior to 7:30AM CT. Orders received after 7:30AM CT will be sent to production the next business day and normally ship the following business day. Please note: 1 Day product orders cannot be changed or cancelled. 1 Day Production Schedule (all times Central):

      • Orders placed before Monday 7:30AM CT should ship on Tuesday
      • Orders placed between Monday 7:31AM and Tuesday 7:30AM CT should ship on Wednesday
      • Orders placed between Tuesday 7:31AM and Wednesday 7:30AM CT should ship on Thursday
      • Orders placed between Wednesday 7:31AM and Thursday 7:30AM CT should ship on Friday
      • Orders placed between Thursday 7:31AM and Friday 7:30AM CT should ship on Monday
      • Orders placed between Friday 7:31AM and Monday 7:30AM CT should ship on Tuesday

      We're pleased to offer FREE standard shipping on all orders.

      However, please note that oversize products may incur an oversize freight fee (see Oversize Freight Fee Policy). We're committed to delivering your order as quickly and efficiently as possible, but we're unable to ship to P.O. Boxes, APO/FPO addresses, Canada, Mexico, or anywhere outside the 48 contiguous United States.

        Horizontal blinds and shades 94" in width or greater, vertical blinds 94" in width or height and greater, and all shutter orders are charged a flat $85 oversize freight fee per order. Oversize freight fees are non-refundable.

          Please inspect your merchandise thoroughly upon delivery. If you receive damaged merchandise, contact us within 10 business days for replacement. Photo evidence of shipping damage is required prior to replacement.

            We charge $5.95 handling per order. All of our products are custom made to order and once in production, cannot be cancelled. We personally review every order to ensure accuracy and avoid common mistakes. If we have questions or concerns, your order will be placed on hold and we will contact you right away. Once your orderis approved, it's released to the factory for production. Handling fees are non-refundable.