Warranty Policy

The manufacturer warrants that its products will be free from manufacturing defects for a period of one (1) year from the date of receipt, including motorized products and remote controls. This Limited Warranty is provided to the original purchaser only and does not apply to accidental damages or damages due to alteration, misuse, improper installation, normal wear and tear, exposure to the elements, fire, water, or acts of God. Fading from extensive exposure to sunlight is a normal occurrence and is not covered under this Limited Warranty. The obligation of the manufacturer is limited to the repair or replacement of the defective products.

For warranty claims during the first 12 months from the date of receipt, the manufacturer will pay to replace the warranted products and/or parts and associated shipping costs. For warranty claims beyond 12 months of receipt, Blindster will review the situation on a case-by-case basis and determine if there is any cost associated with a replacement and/or shipping of the product and/or parts.

In the event that any part or provision of this Limited Warranty shall conflict with any present or future law, statute, ordinance, regulation, or ruling, the latter shall prevail; provided the part or provision of this Limited Warranty affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of law, and all other parts and provisions of this Limited Warranty shall remain in full force and effect. In compliance with the latest manufacturing and product safety guidelines, the manufacturer includes with each product: warning tags, warning labels, safety guidelines, installation instructions, and safety devices. The installer must adhere to the installation instructions, warning tags, warning labels, and safety guidelines, and must install any and all safety devices provided by the manufacturer. It is the responsibility of the installer, as well as the purchaser and/or end user, to ensure that all safety guidelines are followed, and all safety devices are properly installed and used according to the manufacturer's instructions and remain in place throughout the life of the product. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES, AND WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL THE MANUFACTURER, OR ITS DISTRIBUTORS AND RETAILERS, BE LIABLE OR RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DIRECT OR INDIRECT DAMAGE, LOSS, COST, EXPENSE, OR FEE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE MANUFACTURER'S LIABILITY EXCEED THE COST OF THE PRODUCT.

Please see the LEVOLOR® Limited Warranty, as the Blindster Limited Warranty does not extend to LEVOLOR® products.

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LEVOLOR® extends a limited lifetime warranty on the product(s) purchased through Blindster to the original residential retail purchaser only if the product was properly installed and remains in the original window.

The product is covered against manufacturing defects (i.e., a flaw in the product design, materials or workmanship that causes the product to no longer function) and has a limited lifetime warranty.

Lifetime warranty extends for the life of the product as defined by category:

• 10 Years from Date of Manufacture: Cellular Shades, Roman Shades, Roller Shades, Natural Woven Wood Bamboo Shades, Panel Track Shades, Real Wood Blinds, Faux Wood Blinds, Metal/Aluminum Blinds, Banded Zebra Dual Shades, Sheer Shades, and Vertical Blinds (with the exception of Vertical Vinyl Vanes)
• 5 Years from Date of Manufacture: All InMotion™ products, including accessories
• 3 Years from Date of Manufacture: Vertical Vinyl Vanes

The following is not covered under the LEVOLOR® limited lifetime warranty:

Normal wear and tear of any product that fails due to abuse, accident, alterations, damage from pets/insects, exposure to salt air, extraordinary use, improper cleaning, improper handling, improper installation, improper operation, misapplication, and misuse. Any product that, with the passage of time, exhibits loss of color intensity (including, but not limited to fabric, plastic parts, and wood finishes), loss of pleating if product is not held in raised position for a portion of the time, yellowing or cracking of plastic parts or faux wood product, creeping/sagging/billowing of cordless product that is not properly raised and lowered daily. Natural material (including, but not limited to wood, grass, jute, reeds) products that have variation in color, grain, or texture, and warping or cracking of wood slats in high-humidity and/or high-heat areas. Cost associated with product removal, product remeasure, product reinstallation, transport to/from retailer, incidental or consequential damages, shipping, brand label removal. In the event there are multiple blinds/shades in the same room, only the defective blind/shade will be replaced.

This shall be your sole remedy under this limited warranty: If this LEVOLOR® product is found to have a manufacturing defect in materials or workmanship, we will (at our discretion) do one of the following: repair the product, replace the product, or refund the cost of the product. Colors vary from lot to lot and may not exactly match sample swatch or previous purchases. Discontinued items or color selections will be replaced with the closest equivalent current product. Any unauthorized returns will not be accepted.

This limited lifetime warranty gives you specific legal rights, and you may have other rights, which vary from state to state/province to province. Some states/provinces do not allow limitations on how long a warranty lasts, so the above limitations may not apply to you. No agent, representative, dealer, or unauthorized employee has the authority to increase or alter the obligation of this warranty. This limited lifetime warranty supersedes any previous versions. Print and save this warranty information with your proof of purchase.

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