Blindster
Blindster

Warranty Policy

The manufacturer warrants that it's products will be free from manufacturing defects for a period of two (2) years from the date of receipt. This Limited Warranty is provided to the original purchaser only and does not apply to accidental damages, or damages due to alteration, misuse, improper installation, normal wear and tear, exposure to the elements, fire, water, or acts of God. Fading from extensive exposure to sunlight is a normal occurrence and is not covered under this Limited Warranty. The obligation of the manufacturer is limited to the repair or replacement of the defective products. For warranty claims during the first 12 months from the date of receipt, the manufacturer will pay for shipping costs to repair or replace warranted products. For warranty claims within 13-24 months, customer will be responsible for shipping costs. Motorized products and remote controls are warranted for a period of one (1) year from the date of receipt. In the event that any part or provision of this Limited Warranty shall conflict with any present or future law, statute, ordinance, regulation or ruling, the latter shall prevail; provided the part or provision of this Limited Warranty affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of law, and all other parts and provisions of this Limited Warranty shall remain in full force and effect. In compliance with the latest manufacturing and product safety guidelines, the manufacturer includes with each product: warning tags, warning labels, safety guidelines, installation instructions, and safety devices. The installer must adhere to the installation instructions, warning tags, warning labels, and safety guidelines, and must install any and all safety devices provided by the manufacturer. It is the responsibility of the installer, as well as the purchaser and/or end user, to see that all safety guidelines are followed and all safety devices are properly installed and used according to the manufacturer's installation instructions and safety guidelines, and remain so throughout the life of the product. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES AND WARRANTIES, EXPRESSOR IMPLIED. IN NO EVENT SHALL THE MANUFACTURER, OR ITS DISTRIBUTORS AND RETAILERS, BE LIABLE OR RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DIRECT OR INDIRECT DAMAGE, LOSS, COST, EXPENSE, OR FEE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE MANUFACTURER'S LIABILITY EXCEED THE COST OF THE PRODUCT.

    We understand that measuring mistakes can happen, and we want to ensure you're completely satisfied with your Blindster purchase. If your blinds don't fit, for any reason, just let us know within 60 days of delivery and we'll remake them in the sizes you need free of charge. You only pay for shipping, which is $15 per product*. If the size we remake is more expensive than the size you originally ordered, you just pay the difference.

    *Please note that there is a limit of three (3) remakes per order and/or product, except for shutters and motorized products, which are limited to one (1) free remake. The product we make must be the same product and color you originally ordered. Photo evidence may be required, and products that we remake will only be shipped to the name and delivery address on the original order.

    An oversize freight fee of $85 will apply on remake orders with products 94" or more in width (94" in height and/or width on vertical blinds), and all shutters have a $100 oversized freight fee. Additionally, products that we remake under this policy cannot be returned.

    The Fit-or-Free offer cannot be combined with our 60-Day Satisfaction Guarantee or any other offer. This offer is not available on closeout products, commercial or dealer orders. Lastly, this offer is available one time per person per lifetime.

    To ensure the perfect fit, we recommend ordering just one product when you're ordering for the first time.

    We're committed to ensuring your complete satisfaction, and we believe this policy demonstrates that commitment. If you have any questions or concerns, please don't hesitate to contact our customer service team.

      We offer an optional accident protection on most products. With the purchase of the plan, in the event of any accidental damage we will replace the damaged product within the 5 years following the date of delivery, free of charge. Accidental damage includes, but not limited to: broken or damaged parts or mechanisms, rips, tears, stains, scratches, burns, cracks, holes, and fire or water damage. Damaged products covered by the plan can be replaced one time free of charge and free shipping. The plan is available to the original customer only and is non-transferable. Products replaced under the plan will only be shipped to the name and delivery address on the original order and an oversize freight fee of $85 will apply if the width (or height on vertical blinds) is 94" or greater and on all shutter orders. If the product has been discontinued, we will send you samples of a like product to choose from. Replacement product will be replaced in the original size and color ordered. We do not guarantee that the original product ordered will be available. We require clear photo or video evidence of all damage, and we reserve the right to pick up damaged items, at our expense, for inspection prior to replacement. **The plan is not offered on motorized products, closeout products, commercial or dealer orders, orders over $5,000, or any order at our sole discretion. Our 5 Year Protection fee can be refunded within 60 days if the product is returned under our Satisfaction Guarantee policy.

        Blindster is committed to providing you with the highest quality of products and ensuring you're a happy customer. That's why we offer a 60-Day Satisfaction Guarantee.

        If for any reason you're not completely satisfied with your new blinds, shades, or shutters, we promise to work with you to find a solution that meets your needs. If we're unable to make you happy, we will assist you with returning your order for an exchange or refund.

        Please note that all of our products are custom made and cannot be resold to other customers, which is why we donate all returns to charity. For this reason, the maximum refund allowed under this guarantee is $500. The $500 maximum refund is applicable to the same person, household, or address, within any 12-month period.

        We want to make sure you're aware that return shipping costs, oversize freight fees, and handling charges are non-refundable. Additionally, this offer cannot be combined with our Fit-or-Free Guarantee or any other offer. Please note that this offer is not available on closeout products, and commercial or dealer orders.

        To ensure you'll love your custom-made order, we recommend ordering just one product when you're ordering for the first time.

          When available, we offer discontinued products, fabrics, and colors at discounted prices, referred to as "closeout" products. These products are available in limited quantities and samples are not available. Our 60-Day Satisfaction Guarantee and Fit-or-Free Guarantee® are not offered on closeout products. Closeout products cannot be returned for a refund.