Question 1

If I place an order today, when can I expect to receive it?

Accepted Answer

All our products are custom-made to your specifications once you place your order. Production times vary by product, usually between 2-10 business days. Although we cannot guarantee an exact ship date, we do provide you with an estimated ship date for each product based on current production times, which you can find noted on each product page and for each item in your shopping cart and order confirmation. Once your order has shipped, allow an additional 1-5 business days until delivery. A shipping confirmation will be sent to your email address notifying you of what has shipped and will include tracking information for each item. Most orders are delivered within 1 - 2 1/2 weeks after the order is placed.

Question 2

Do you charge for shipping my order?

Accepted Answer

Shipping is free unless your order contains an oversized item. Horizontal blinds and shades 94" in width or greater, vertical blinds 94" in width or height and greater, and all shutter orders are charged a flat $85 oversize freight fee per order. Oversize freight fees are non-refundable. The freight fee is a one-time charge per order, meaning if your order contains several oversized items or multiple shutters, you will pay the fee only once.

Question 3

Do you ship orders to Alaska, Hawaii or internationally?

Accepted Answer

No, we can only ship orders to the 48 contiguous states of the USA.

Question 4

Will you notify me when my order ships?

Accepted Answer

Yes, you will receive an email notification the day after your order ships along with the tracking information and an estimated delivery date for your order. You should expect to receive multiple shipping notifications if more than one type of product was ordered.

Question 5

Why does my tracking number show as "pending" or "label created"?

Accepted Answer

A shipping label with tracking number is created when your order is ready to ship, and you'll receive an email from us with the tracking information. However, the tracking number will not become active until the parcel is picked up by the shipper (FedEx or UPS), and the status will show as "pending" or "label created". Once FedEx or UPS receives the parcel, you'll be able to track the progress of your order and see the updated delivery date from the shipper.

Question 6

How do I install my new blinds and shades?

Accepted Answer

Installation instructions for each blind will be included with your order, and are also available on our how to install page.  Each shade is different, so refer to the instructions for your specific product. Generally, mounting brackets are installed with screws that are included with your new blind, and then the blind clips into the brackets. For installation, you'll need a rechargeable drill with drill bits and a hex-head or Phillips-head drive bit, Phillips screwdriver, a pencil, and a tape measure.

Question 7

Is installation hardware included with each blind?

Accepted Answer

Blindster will include all the necessary mounting components, including brackets and screws. For installation you will need a rechargeable drill with drill bits and hex-head or Phillips-head drive bit, Phillips screwdriver, a pencil, and a tape measure.

Question 8

Does Blindster provide installation services?

Accepted Answer

We do not currently offer any measuring or installation services. We do provide clear, easy to follow installation instructions for each product that require only basic tools. You get significant savings when you measure and install yourself versus in-home decorating services!

Question 9

How do I remove a blind from my window?

Accepted Answer

To remove your old blinds, or to take down your new blinds for adjustments or cleaning, you'll follow the reverse process for installation.  First, raise your blinds all the way to the top so that they are easier to handle once removed and so that you can easily access the mounting brackets. Next, unclip the blind from the mounting brackets. Each product is different so may need to refer to the installation manual for specifics. For horizontal blinds, there are usually box brackets on either end of the blind that flip open in the front to release the blind. Other styles of blinds like cellular shades have brackets that attach to the top and back of the shade – usually a flat head screwdriver can be used to release the headrail from the brackets so you can remove the shade. If needed, remove the mounting brackets with a screwdriver or rechargeable drill.

Question 10

How do your products compare with the well-known national brands?

Accepted Answer

We sell only top-quality products that are comparable to the national brands brands – without the high price tag!. Every product we offer is covered by both a 60-Day Satisfaction Guarantee and a limited warranty. In fact, most of our products are made by the same factories as the name brand products.

Question 11

Do you sell products other than the ones I see on your website?

Accepted Answer

No, all the products we sell are featured on our website. Note that we occasionally update colors, features and designs of our products and styles that were previously purchased may no longer be available.

Question 12

Are the colors on your website accurate?

Accepted Answer

We make every effort to accurately portray the color of each product. However, variances among computer monitors, phones and tablets may cause the colors to appear differently. Opacity and lighting can also affect the appearance of the shade in different windows. We recommend ordering free color samples to see colors firsthand and to test the color in your window. Note that swatches are not available for closeout products.

Question 13

Are your products considered child safe?

Accepted Answer

All of our blinds and shades meet the current safety standards set by the US Consumer Product Safety Commission (CPSC) and the Window Covering Safety Council (WCSC). Corded blinds include breakaway safety tassels and other preventative features but still pose an inherent risk of strangulation if a child or pet gets tangled in the cords. Never install corded blinds near cribs and beds, and use cord cleats to make dangling cords inaccessible to children and pets. Blindster offers a wide range of cordless options which have no dangling cords and are the safer choice for homes with young children (or where children may visit).

Question 14

Can I get a catalog or brochure?

Accepted Answer

Since all of our products are featured on our website, we do not offer a printed catalog or brochure. However, we do offer free color samples of the products we sell to help you select confidently.

Question 15

What does it mean if a product says it has color-coordinating components?

Accepted Answer

The headrails, bottom rails, end caps, cords and other components on our blinds and shades are made with a similar or a closely matching color to the main color of the shade. We make every effort to present the full appearance of each of our products in every color so you can see the colors of these additional components. In most cases, these is not much difference between the colors of all the parts of the shade unless otherwise noted in the product descriptions and photography.

Question 16

Do blackout shades block all light from coming through the window?

Accepted Answer

The fabric on the various styles of blackout shades we offer blocks all light from passing through the shade itself. Blackout shades are an excellent choice for significantly darkening the room. However, some light may still be visible around the sides of the shade, usually like a soft glow around the edges of the shade.

Question 17

How do cordless products work?

Accepted Answer

Most of our products are available with a cordless lift option. This means that instead of an external pull cord, these shades have an internal mechanism that assists in raising and lowering the shade when you push or pull on the bottom of the shade. The mechanism automatically holds the shade in place with you let go. Cordless shades are safer for children and pets since they have no dangling cords.

Question 18

What do all the different blinds terms mean?

Accepted Answer

If any terminology is unclear, look for the help icons (usually an image of a question mark or a "what's this?" button) to find an explanation or definition. Our product descriptions will also help explain the features and terms related to each product. Still stumped? Just ask and we'll be happy to help!

Question 19

How can I shorten the lift cords on my blinds?

Accepted Answer

To shorten the length of the pull cords on some blinds and shades, first completely lower your blind until it's in a closed position. Then, untie the knots at the end of the cord and cut it to the desired length plus one additional inch. Use the remaining one inch of cord to feed through the tassel or cap and tie another knot to secure the cord.

Question 20

Do you offer shades for skylights?

Accepted Answer

We do not currently offer any products made for skylights.

Question 21

Do you offer products for specialty shaped windows or windows with angles/arches?

Accepted Answer

Our blinds, shades and shutters are designed for square and rectangular windows only. We do not currently offer products for arched, curved, or specialty size windows.

Question 22

How do your motorized shades work?

Accepted Answer

Blindster offers a variety of shades with motorized lift options. Instead of a manual pull cord, motorized shades have an internal motor and rechargeable battery, and a handheld remote control lets raise and lower the shades with the push of a button. This provides simple and convenient operation. A detachable power cord lets you recharge the battery when needed.

Question 23

Can I use the same remote control for all of my motorized shades?

Accepted Answer

We do use different remotes for different products; however, your remote will be able to operate multiple shades of the same product. Please check the product specification page for details.

Question 24

How often will I need to recharge my motorized shades?

Accepted Answer

With normal operation, the batteries in our motorized shades will only need to be recharged every 6-8 months on average.

Question 25

Can I program the motorized shade on a timer?

Accepted Answer

No, the remote controls that we provide currently do not offer a timer option.

Question 26

Can your motorized shades connect to my automation home system, such as Google and Alexa?

Accepted Answer

No, our motorized shades currently cannot be connected to home automation systems. Our motorized shades operate via remote control.

Question 27

What surfaces/materials can the No Tools brackets adhere to?

Accepted Answer

The brackets for our No Tools shades must be attached to a clean, dry, flat surface. If the surface is too rough or bumpy, it will not adhere evenly across your mounting surface, which could create a weaker hold. The No Tools brackets can adhere to many different surfaces such as wood, metal, concrete, and vinyl, including painted surfaces.

Question 28

How do I remove the No Tools mounting brackets?

Accepted Answer

While this product is meant for permanent application, there is a way to remove the brackets without damaging your window frame. Using a hair dryer will help loosen and break down the adhesive to allow you to remove the brackets. Any residue can be gently removed with a putty knife or an adhesive remover such as Goo Gone. Once removed, the No Tools brackets can no longer be used and a new set of brackets will be required to re-install the shade.

Question 29

Can I return my order?

Accepted Answer

Since each order is custom made, returns are only accepted with prior authorization. Please contact us first to receive approval for your return. Do not return blinds to the factory, we will provide shipping instructions with the return authorization. If delivery of an order is refused for any reason other than shipping damage, the order is not eligible for a refund. Oversize freight fees and handling charges are non-refundable. Return shipping costs are the responsibility of the customer. Premium sheer shades, closeout products, commercial and dealer orders cannot be returned for a refund.

Question 30

Can I exchange my order?

Accepted Answer

Every blind and shade we sell is custom made to your specifications, including size, color and options, so unfortunately, we cannot directly exchange a product. However, if you made a mistake on your order, or if for any reason you are not completely satisfied, please let us know! We have a Fit-or-Free Guarantee for mis-measured blinds, as well as a 60-Day Satisfaction Guarantee to make sure you're happy with your new blinds.

Question 31

What if I have a warranty issue with my blinds?

Accepted Answer

All of our products include a limited warranty against manufacturing defects. If your blind is not functioning properly please contact us so we can review the issue and determine the best way to assist you.

Question 32

Can I order color samples of your shades?

Accepted Answer

Yes, you can order free color samples of all our products – in fact we encourage it! Ordering samples will let you see the color and opacity in person as part of your ordering process. Order up to 10 free samples from any product page, or see our full assortment on our free samples page.

Question 33

If I order the same shades at a later date will the color still match?

Accepted Answer

We have strict tolerances for the color on all of our products, but there may be slight variations from batch to batch of material, especially in natural products like wood blinds and bamboo shades. For blinds that will be in the same room, we recommend ordering all blinds at the same time to avoid any differences in dye lots.

Question 34

How do I pay for my order?

Accepted Answer

We accept all major credit cards: Visa, MasterCard, Discover, and American Express. If you prefer to pay by check or money order, please contact us before placing your order. Additionally, we offer third-party financing options so you can pay for your order over time. We do not accept PayPal or credit cards from foreign banks.

Question 35

Does Blindster charge sales tax?

Accepted Answer

Recent tax laws now require us to charge sales tax in most states. When you enter your shipping address at checkout, we will add any necessary sales tax to your order and remit the sales tax to the appropriate state.

Question 36

Can sales tax be waived for a tax-exempt business or organization?

Accepted Answer

Yes, sales tax can be waived if you provide us with a copy of your state-issued tax-exempt certificate prior to placing your order.

Question 37

If I pay for my order with a credit card, when will my card be charged?

Accepted Answer

Your credit card will be charged at the time you submit your order. All our products are custom-made to your specifications, so we require payment in full before production of your order begins.

Question 38

Can I cancel or make changes to my order after it is placed?

Accepted Answer

Production of your order usually starts the first business day after we receive it. We must be notified within one business day from the time your order is placed to cancel or make any changes. Since your order is custom made to your specifications, it can't be changed once in production.

Question 39

Will I receive a confirmation of my order?

Accepted Answer

When you place your order online, you will immediately receive an order confirmation by email. Check your junk/spam folder if you do not receive the confirmation email right away as some email services incorrectly flag this email as spam. You will also receive updates when your order ships.

Question 40

How can I check the status of my order?

Accepted Answer

You may check the status of your order on our order tracking page using your order number and email address. Once your order has shipped you will receive an email notification with tracking information within 24-48 hours.

Question 41

How do I order replacement parts for my Blindster shade, blind, or shutter?

Accepted Answer

Our friendly customer service team is happy to assist you with ordering parts for a previous order! Contact us by phone or email and we'll help get you what you need. If you have your order number available that will help us identify the correct parts.

Question 42

I'm waiting for swatches before I order but I don't want to miss the sale – can I still get the discount after the sale ends?

Accepted Answer

We do ask that you place at least one item in the cart and call in for one of our sales associates to place the order on hold. This is how you can secure the promotional discount while you wait for swatches to arrive. We do not guarantee that a swatch order alone will lock in your discount.

Question 43

Does Blindster offer gift cards?

Accepted Answer

No, we do not offer gift cards at this time.

Question 44

How do I measure my windows for new blinds and shades?

Accepted Answer

Measuring for new blinds and shades is easy, but there are certain steps you should follow to make sure you get the perfect fit. We provide step-by-step measuring instructions for each product, which can be found towards the bottom of each product page. You can also visit our How To Measure page for detailed instructions.

Question 45

How precisely should I measure my window?

Accepted Answer

You should always measure carefully so that we make your blinds just the right size to fit your window perfectly! Use a steel measuring tape and measure to the nearest 1/8". For most inside mount blinds and shades, you'll need to measure the width in three places (top, middle and bottom of the window) and use the smallest width, rounding down to the nearest 1/8". You'll also usually measure the height in three places (left, middle, right), and use the longest measurement. However, follow the step-by-step measuring instructions provided for each product to get the exact measurements required.

Question 46

What if I make a mistake on my measurements?

Accepted Answer

We know everyone makes mistakes! Under our Fit-or-Free® Guarantee, if you made a mistake in measuring and your blinds don't fit, just let us know within 60 days of delivery and we'll remake them in the sizes you need free of charge – you only pay for shipping. Complete details and limitations are available on our policies page.

Question 47

Does Blindster provide measuring services?

Accepted Answer

We do not currently offer any measuring or installation services. We do provide clear, easy to follow measuring instructions for each product. You get significant savings when you measure and install yourself versus in-home decorating services!

Question 48

What is the difference between inside and outside mount?

Accepted Answer

Simply stated, these terms refer to whether you will be installing your window coverings inside the window opening, or outside/above the window opening. Inside mount means the blind or shade will be installed within the recessed area of your window opening. Outside mount means the blinds or shades will be installed outside the window opening, either on the wall above the window, directly on the trim or molding that surrounds the window opening, on a door, or even on the ceiling. Outside mount blinds are usually used in windows that do not have enough depth to mount the blinds/shades, or when you are trying to get better light control by covering the entire window. When ordering as an outside mount, we recommend that you add at least 3 inches to both the height and width of the window opening to fully cover the window and to allow room to install the brackets (minimum required space is listed in the specification section of each product).

Question 49

What does flush mount mean?

Accepted Answer

Flush mount refers to when an inside mount blind or shade is installed so that the front of the blind is even, or "flush" with the outer edge of the window opening (either the wall or the trim around the window). Since each blind and shade is different, we provide the "flush mount depth" for each product, which indicates how much window depth is needed to install the blind so that it will not extend beyond the window opening into the room. While some customers prefer a flush mounted look, it is not required to have an inside mount shade installed this way.

Question 50

What is an inside mount deduction?

Accepted Answer

When you order inside mount blinds, we will make them slightly narrower than the width you ordered so that they can fit inside the window opening and operate smoothly without scraping the sides of the window casing. The difference between your ordered width and the actual width of the blind is called the inside mount deduction. The deduction used varies, and is listed in the specifications for each product.

Question 51

Will there be any space between the side of the shade and the side of my window opening?

Accepted Answer

For inside mount blinds, we will make your blinds slightly narrower than the width you order so that they fit properly and operate smoothly. This results in a slight "gap" between the edge of the shade and the window opening. On many products, the gap is between 1/8" and 1/4" on each side. On roller shades, solar shades, sheer shades and zebra dual shades, the gap is usually between 3/8" and 3/4" on each side since the fabric portion of the shade is narrower than the top of the shade. Please do not order your shade wider than your window opening to try to eliminate the gap, as the blind may not operate correctly or may not fit in your window at all.

FAQs - All Questions