Question 1

If I place an order today, when can I expect to receive it?

Accepted Answer

All our products are custom-made to your specifications once you place your order. Production times vary by product, usually between 2-10 business days. Although we cannot guarantee an exact ship date, we do provide you with an estimated ship date for each product based on current production times, which you can find noted on each product page and for each item in your shopping cart and order confirmation. Once your order has shipped, allow an additional 1-5 business days until delivery. A shipping confirmation will be sent to your email address notifying you of what has shipped and will include tracking information for each item. Most orders are delivered within 1 - 2 1/2 weeks after the order is placed.

Question 2

Do you charge for shipping my order?

Accepted Answer

Shipping is free unless your order contains an oversized item. Horizontal blinds and shades 94" in width or greater, vertical blinds 94" in width or height and greater, and all shutter orders are charged a flat $85 oversize freight fee per order. Oversize freight fees are non-refundable. The freight fee is a one-time charge per order, meaning if your order contains several oversized items or multiple shutters, you will pay the fee only once.

Question 3

Do you ship orders to Alaska, Hawaii or internationally?

Accepted Answer

No, we can only ship orders to the 48 contiguous states of the USA.

Question 4

Will you notify me when my order ships?

Accepted Answer

Yes, you will receive an email notification the day after your order ships along with the tracking information and an estimated delivery date for your order. You should expect to receive multiple shipping notifications if more than one type of product was ordered.

Question 5

Why does my tracking number show as "pending" or "label created"?

Accepted Answer

A shipping label with tracking number is created when your order is ready to ship, and you'll receive an email from us with the tracking information. However, the tracking number will not become active until the parcel is picked up by the shipper (FedEx or UPS), and the status will show as "pending" or "label created". Once FedEx or UPS receives the parcel, you'll be able to track the progress of your order and see the updated delivery date from the shipper.