Question 1

Can I order color samples of your shades?

Accepted Answer

Yes, you can order free color samples of all our products – in fact we encourage it! Ordering samples will let you see the color and opacity in person as part of your ordering process. Order up to 10 free samples from any product page, or see our full assortment on our free samples page.

Question 2

If I place an order today, when can I expect to receive it?

Accepted Answer

Because all of our products are custom-made just for you, production times vary by product—typically between 2–10 business days. While we can’t guarantee an exact ship date, you’ll see an estimated ship time on each product page based on current production schedules. We’ll also email you when your order goes into production with the most up-to-date estimate.Once your order ships, delivery usually takes an additional 5–7 business days. We’ll send you a shipping confirmation with tracking details as soon as all or part of your order ships, and you can always check your tracking page for real-time updates from our shipping partners.

Question 3

Can I return my order?

Accepted Answer

If, ultimately, we are unable to find a color or product that will work for you, we will assist you with a refund after returning your custom product to us. Prior authorization from Blindster is required for all returns and refunds. You must reach out to Blindster Customer Service within 60 days of your product being delivered to notify us of any issues to be eligible to begin the return authorization process. Clear photo or video evidence may also be required.Our maximum refund under this guarantee is $500.00 per order, per person, per household within a 12-month period. *All our products are custom made and cannot be resold, therefore all returns are donated to charity. Return shipping costs, oversize freight fees, handling charges (if applicable), and the accident protection plan are non-refundable. This offer cannot be combined with our fit-or-free guarantee. This offer is not available on closeout products, LEVOLOR®, and commercial or dealer orders.

Question 4

How do your products compare with the well-known national brands?

Accepted Answer

We sell only top-quality products that are comparable to the national brands brands – without the high price tag!. Every product we offer is covered by both a 60-Day Satisfaction Guarantee and a limited warranty. In fact, most of our products are made by the same factories as the name brand products.

Question 5

Do you charge for shipping my order?

Accepted Answer

We’re happy to offer FREE standard shipping on all orders—no hidden fees, even on large or oversized items! If your product ever needs to be remade due to an issue on our end, we’ll cover the shipping again at no cost to you. However, if a remake is requested for reasons unrelated to a defect or error on our part, a shipping fee of $85 will apply for oversized items (horizontal blinds/shades over 90" wide, vertical blinds over 90" wide or long, and all shutters).

Question 6

Can I exchange my order?

Accepted Answer

Every blind and shade we sell is custom made to your specifications, including size, color and options, so unfortunately, we cannot directly exchange a product. However, if you made a mistake on your order, or if for any reason you are not completely satisfied, please let us know! We have a Fit-or-Free Guarantee for mis-measured blinds, as well as a 60-Day Satisfaction Guarantee to make sure you're happy with your new blinds.

Question 7

How precisely should I measure my window?

Accepted Answer

You should always measure carefully so that we make your blinds just the right size to fit your window perfectly! Use a steel measuring tape and measure to the nearest 1/8". For most inside mount blinds and shades, you'll need to measure the width in three places (top, middle and bottom of the window) and use the smallest width, rounding down to the nearest 1/8". You'll also usually measure the height in three places (left, middle, right), and use the longest measurement. However, follow the step-by-step measuring instructions provided for each product to get the exact measurements required.

Question 8

Do you ship orders to Alaska, Hawaii or internationally?

Accepted Answer

No, we can only ship orders to the 48 contiguous states of the USA.

Question 9

What if I have a warranty issue with my blinds?

Accepted Answer

All of our products include a limited warranty against manufacturing defects. If your blind is not functioning properly please contact us so we can review the issue and determine the best way to assist you.

Question 10

What if I make a mistake on my measurements?

Accepted Answer

We know everyone makes mistakes! Under our Fit-or-Free® Guarantee, if you made a mistake in measuring and your blinds don't fit, just let us know within 60 days of delivery and we'll remake them in the sizes you need free of charge – you only pay for shipping. Complete details and limitations are available on our policies page.

Question 11

If I pay for my order with a credit card, when will my card be charged?

Accepted Answer

Your credit card will be charged at the time you submit your order. All our products are custom-made to your specifications, so we require payment in full before production of your order begins.

Question 12

Can I cancel or make changes to my order after it is placed?

Accepted Answer

Production of your order usually starts the first business day after we receive it. We must be notified within one business day from the time your order is placed to cancel or make any changes. Since your order is custom made to your specifications, it can't be changed once in production.

Question 13

How can I check the status of my order?

Accepted Answer

You may check the status of your order on our order tracking page using your order number and email address. Once your order has shipped you will receive an email notification with tracking information within 24-48 hours.

Question 14

Does Blindster offer gift cards?

Accepted Answer

No, we do not offer gift cards at this time.

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