Where to Buy Blinds With the Best Guarantee: What to Compare Before You Order

A custom window treatment cannot be resold, so retailers protect themselves in the fine print. Across the industry, policies vary in ways that change the real cost of an order.

• No returns at all: Some retailers accept no returns on custom products and offer only a discount on a reorder.
• Replacement only: Others will remake or exchange a product but never refund it.
• Paid protection: Some charge per shade, at checkout, for protection against your own measuring errors.
• Restocking fees: Some big-box stores accept special-order returns only within a short window and deduct a restocking fee.
• Short clocks: Many windows start at purchase, not delivery, so time spent in production counts against you.

A low price with no protection can cost more than a slightly higher price with a strong guarantee if even a single window goes wrong.

Most shoppers look for one guarantee. In practice, there are five, and each covers a different problem.

Blindster's full terms are on its ​policies page. An optional ​Accident Protection Plan adds five years of coverage for accidental damage such as rips, stains, and pet damage.

A fit guarantee is the one that matters most for online buyers, because measuring is the step most likely to go wrong. Blindster's ​Fit-or-Free Guarantee covers a product that does not fit for any reason, including a measuring mistake.

• Time: Report it within 60 days of delivery.
• Cost: A $20 shipping charge per product, plus any price difference if the corrected size costs more.
• Limits: Up to three remakes per order, or one for shutters. The same product, color, and options. The guarantee can be used once per person.
• Oversize: Remakes 90 inches wide or more, and all shutters, carry an $85 oversize freight charge.
• After the remake: Remade products cannot be returned.

A satisfaction guarantee covers the product that fits but disappoints, such as a color that reads differently in your light. Blindster's ​60-Day Satisfaction Guarantee works in two steps.

• First, an exchange: Within 60 days of delivery, Blindster looks for another product, color, feature, or size that solves the problem.
• Then, a refund: If nothing works, it authorizes a return for a refund.
• Limits: Refunds are capped at $500 per person, household, or address in any 12-month period. Return shipping, oversize freight, and any handling fees are not refunded. Returned products are donated to charity.
• Stacking: It cannot be combined with Fit-or-Free on the same product.

For anyone searching for roller or roman shades with a 60-day satisfaction guarantee, the cover applies to Blindster-brand lines such as its ​roller shades and Premium ​roman shades.

Price protection guards the money side of the order, and the two policies work differently.

• Price match: If you find a lower advertised price on the same or a comparable product within 5 business days of purchase, Blindster matches it and beats it by 5%. Comparable means the same size, options, fabric, color, and quality, from a seller with equal or better policies.
• Price adjustment: If Blindster lowers its own price on the exact product within 30 days of your order date, it refunds the difference once.
• Limits for both: Up to $1,000 per customer, once per order. Clearance, closeout, bulk, and marketplace pricing are excluded.

Every guarantee has exclusions, and they are worth reading before you order rather than after.

• LEVOLOR products: Excluded from Fit-or-Free, the satisfaction guarantee, and price match. They carry LEVOLOR's own limited lifetime warranty, which is 10 years for most products.
• Closeouts and commercial orders: Excluded from both the fit and satisfaction guarantees.
• Premium Exterior Solar Shade: Excluded from both.
• Warranty limits: The ​Blindster Limited Warranty covers manufacturing defects for one year and excludes accidents, wear, weather, and sun fading.

Use the same checklist on any retailer.

• Does the fit guarantee cover my own measuring mistakes, or only factory errors?
• Is a mistake fixed with a refund, a remake, or only a reorder discount?
• Does the clock start at purchase, at delivery, or at installation?
• Is the protection included, or charged per shade at checkout?
• Who pays shipping on a remake or return, including oversize freight?
• Are there caps on refunds or on the number of remakes?
• Which brands, sizes, or order types are excluded?
• Can I see free samples first, and order one window before the rest of the house?

The best place to buy custom blinds is the one whose guarantees cover the mistakes you are most likely to make. For most online buyers, that means a fit guarantee that includes measuring errors, a satisfaction guarantee with a real refund option, and clocks that start at delivery. Read Blindster's ​guarantees and policies side by side with any retailer you are considering, and compare them line by line.

Can you return custom blinds?
It depends on the retailer. Many accept no returns on custom products. Blindster's 60-Day Satisfaction Guarantee offers an exchange first and a refund if nothing works, with a $500 cap per 12 months.
What happens if I measure my blinds wrong?
At Blindster, the Fit-or-Free Guarantee remakes the product for a $20 shipping charge per product, plus any price difference, if you report it within 60 days of delivery.
Does Blindster price match?
Yes. It matches a lower advertised price on the same or a comparable product within 5 business days of purchase and beats it by 5%.
What is a price adjustment guarantee?
If Blindster lowers the price of the exact product you bought within 30 days of your order, it refunds the difference once.
Are LEVOLOR products covered by Blindster's guarantees?
No. LEVOLOR products are excluded from Fit-or-Free, the satisfaction guarantee, and price match. They carry LEVOLOR's limited lifetime warranty instead.
How long is Blindster's warranty?
The Blindster Limited Warranty covers manufacturing defects for one year from receipt, including motors and remotes. It does not cover accidents, wear, or sun fading.